Refund Policy

At Ground Trekker, we strive to provide our customers with the highest quality products and guarantee customer satisfaction. In the event that you are not completely satisfied with your purchase, we offer the following refund policy:

1. Eligibility:
- To be eligible for a refund, you must have purchased the product directly from the Ground Trekker website.
- Refunds are only applicable within 14 days of the original purchase date.

2. Return Process:
- Please contact our customer support team at hello@groundtrekker.com to initiate the refund process and provide the necessary details regarding your purchase.
- We may require proof of purchase, such as a receipt or order confirmation, to process your refund.

3. Condition of the Product:
- To qualify for a refund, the product must be in its original condition, unopened, and unused.
- If the product has been opened or partially consumed, we may offer a partial refund at our discretion.

4. Return Shipping:
- Customers are responsible for the cost of return shipping unless the product was received damaged or there was an error on our part.
- We recommend using a trackable shipping service to ensure that the returned item is received by us.

5. Refund Process:
- Once we receive the returned product and verify its condition, we will initiate the refund process.
- Refunds will be issued to the original payment method used during the purchase.
- Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or credit card provider.

6. Non-Refundable Items:
- Unfortunately, we cannot offer refunds on gift cards or promotional items.

7. Contact Us:
- If you have any further questions or concerns about our refund policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction.

Please note that this refund policy applies only to purchases made through the Ground Trekker website. If you have made a purchase through one of our authorised retailers, kindly refer to their refund policy for further assistance.

We appreciate your support and understanding. At Ground Trekker, we are committed to providing you with exceptional service and the best coffee for your adventures.